I think the biggest issue is that people have to know how to actually apply through the systems. Once you start automating, you really do have to go through and systematically answer each of the questions clearly and directly. I have a worry that may not be happening if there are language barriers or if they're not understanding those things. We're trying to provide the support so people will not have that as a barrier.
On March 22nd, 2007. See this statement in context.