I agree with you. It's 2007, not 1997, and when we arrived in government last year, these deficiencies were noted.
One example that touches on us at Public Works is the claims reimbursement process. We're trying to implement a system where folks who need to see their expenses, or travel expenses, reimbursed can actually do this from their computer; there are still some people who can't. They actually have to fill out a form, send it to a superior, who then sends it to a third person, who then sends it to central office. This, frankly, is unacceptable.