Thanks very much, Madam Chair.
It's an excellent question. I guess the first thing to say is that we have done a lot. We have not done as much as we would like to have done, but we have done a lot. Maybe I can take a moment to describe a little bit the journey we have undertaken.
In 2004 a series of studies came out that described—I'll use your words—the dog's breakfast that exists. What Public Works was asked to do by Treasury Board Secretariat was to concentrate on what we call the IT infrastructure—not so much on the programs, but on the infrastructure, which is the telecommunications, the networks, the data centres, and the personal desktops, just to make sure that the basic IT infrastructure, which we call today the utility, is operating on a shared-service basis, and as efficiently as possible.
In late 2005, we positioned our organization to perform shared services. I'm happy to say that today we are close to 20% of the way there. So about 20% of the IT infrastructure, those services that I just described, are in fact performed by my branch.
We're not stopping there, of course. We have plans, in a very community-based way governed through Treasury Board Secretariat, to work with the other departments, and we have a series of memorandums of understanding and service agreements whereby we're continuing that journey. Our whole premise is to work with departments so that they understand the benefits and sign up with us to provide the basic IT infrastructure services.