I just wanted to say that I agree entirely with what you're suggesting. What we've tried to do today, and it's probably just touching the surface, is demonstrate that we are serious about looking at what the real issue is and at whether there is an issue. We aren't ignoring anecdotal things, because we all get paid too. So we're trying to make sure it works.
What we haven't outlined is that we are looking at service delivery models. We're certainly looking at where the private sector has gone. There has been no decision made on that, but we're looking at various delivery models for improving.
As Hélène said, we're looking heavily to the use of technology, because that's probably one area in which we have fallen behind. We've done a lot of work to help the compensation advisors themselves do their work with an application called virtual pay, which puts it all out there. They can refer to the collective agreements and make those kinds of calculations a lot more quickly.
But we haven't looked at a system-wide HR system that will capture all this from all departments. Many departments have their own homegrown systems. And we have a very powerful initiative under way now to try to consolidate them in one information system.