Very briefly, it's set out in the legislation, as I read it. There are preliminary issues that need to be decided. An investigator can be assigned once the commissioner has decided whether he or she has jurisdiction. Once an investigator has been assigned, that does not mean that the complaint is well founded. There's a series of steps that need to be involved. I referred to natural justice, but that means simply collecting evidence.
The commissioner can also decide to meet with the complainant and other people. There's a fair bit of flexibility with respect to the process. In the end, once you affect the rights of the individual, the Supreme Court has indicated quite clearly that you have to be guided by natural justice, and that would be my ultimate guide.