In fact, this is a very good point, Madam Chair.
There is the option of going internally to the officer responsible in each organization. But probably by the time the commissioner is seized with this issue, that is definitely one issue he would have to decide—whether the individual did go for remedial action and whether appropriate action could have been taken. Occasionally maybe the complainant would think that it would not be appropriate for him to go to his immediate supervisor or to the officer of the department. This is the process as I understand it.