Thank you, Madam Chair.
Good morning to both of you. Thank you for coming here.
Obviously our intention as a committee is to hear from the union, which we feel is a big part of Canada Post, and hear from management later on. We hope that we don't become a tool of negotiation between management and union, but we want to understand what's going on and hopefully be able to participate in improving the services and the future of Canada Post.
I'd like to step back and hear your point of view on how you see Canada Post as an enterprise. What are the key success factors for it? What are the competitive forces, and what do you think needs to be done to ensure continuing success of the enterprise?