Thank you, Madam Chair.
Thank you, Ms. Bourque, and to you, Mr. Bickerton, for coming to our committee today and making your presentations.
I come from an urban riding in downtown Toronto. I have seen a lot of changes in postal services over the years. For example, I can go to my corner store now and there is a postal outlet. You can mail or pick up parcels, registered mail, etc. I don't necessarily have to go to the post office per se, which I used to have to do.
I wonder if you could describe a little more what you were referring to in your remarks when you said that over the last 10 years there has been a lot of exploration, I guess, of different ways of expanding the market for Canada Post services and exploring new ways of doing Canada Post business. Can you describe some of the initiatives that have been undertaken and where there have been successes or failures or changes over the last several years?