Madam Chair, the initial program to privatize the Queen's Printer was, in my opinion, a very successful one, in that you now had a private company using its efficiency to provide the government's needs.
In the initial years was there was a privilege or preference given to the Queen's Printer to make sure it was given a certain amount of volume in order for it to be efficient. Since then the whole printing industry has undergone drastic change. There are very-high-speed copiers and printers; you don't normally have to go out for print jobs as departments had to do in the past.
The whole industry structure has changed; departments have been using their own copiers and so on to do some of that work, but now it's coming full circle again, because we're finding that while we're getting good prices on printers through our volume buying, there are now companies willing to provide what we call managed printing services, meaning we can reduce the number of printers we need by almost 30%. It keeps evolving, and we're trying to keep up.