It is the process in particular that is long and cumbersome. Things have to be done right. I was the chair of the Public Service Commission Appeal Board. I was the decision-maker. It is very important that the principle of merit be respected. We followed the processes to the letter and made use of the flexibility available. However, despite everyone's best intentions and the best processes, recruitment remains difficult. In addition, good talent is highly sought after. I believe we have an excellent pool. My deputy commissioner, for example, spent more than 31 years at the RCMP. He is an expert in investigations. I “stole” my principal advisor from the Department of Justice, where he was responsible for dispute resolution services. Therefore, we have solid expertise in investigation as well as concrete experience in dispute resolution.
We also had competitions and transfers. We absolutely had to recruit suitable individuals in record time because cases were being referred to us. We could not afford to make mistakes.