The member is quite right, but I would also like to highlight the role of the Canada Public Service Agency with respect to disseminating information to clarify the role. Roles were also given specifically to chief executives of each department to set up their own systems. As well, in each organization senior officers need to be designated to receive the complaints. So in fact accountability and responsibility are shared and belong not only to my office but also to a number of key players and organizations around town.
On April 17th, 2008. See this statement in context.