Are you aware that Service Canada as well has a modus operandi in many areas where you just don't walk in and get service? It's just not available. You have to go by appointment and/or you have to go online. You cannot just walk in and say “I have a problem and I need to deal with this” or “I need a passport”. You have people who are sometimes five, six, seven, or eight hours away from the Service Canada office. It makes it a very difficult situation.
The only solution, obviously, is “Let's go to our member's office, because at least we know we can talk to a person there”. That reality still exists, and I would like to make you aware that this really is a continuous problem.