I assume you're referring to issues that have been raised by the Auditor General in her past report. Those answers we have provided to the public accounts committee.
Basically there were four main elements, if my memory serves me well. The first one was the capacity we have to check vital statistics electronically with provinces and with other federal agencies like the RCMP and Correctional Service of Canada. A second element was on our HR strategy, the need for a long-term strategy for human resources. The third one was ensuring that our processes have integrity and checks built in. The fourth one was contingency planning for June 2009.
When it comes to sharing information with provinces on vital statistics, that's a much larger issue than just Passport Canada. It's a file that has been transferred to the Treasury Board Secretariat, and there's a policy being developed for the whole of the public service on that issue.
With regard to the integrity of the process, right now we are conducting a full review of our issuance process. There's also an audit being done internally on the issuance process. Significant improvement has been made, regardless of the fact that we're still waiting for the results of these two studies.
When it comes to getting ready for 2009, last year we significantly increased our capacity to deliver the number of passports that are required by Canadians.
One component I forgot, which I think is one thing the Auditor General raised, was access to the database and the fact that too many people had access to our database. We have implemented a new process through which we confirm on a regular basis that people who have access to the database need that access. For instance, I do not have access to the database of Passport Canada, as I'm not a passport officer. We have put in place a measure that prevents people from accessing the database if there's no need for them to do so.