In answer to your first question, Madame Chair, passports are not printed at the passport office. Only urgent passports are printed on the spot. All other passports are printed in Mississauga or in Gatineau. So the fact that you have an office on the spot doesn't mean you get your passport from that office. Most of the printing is being done in print centres. That's the only way we can basically maximize our investment. We may have one or two printers at the local office to do urgent and emergency passports; all the others are mailed from the two print centres. So there is a significant cost associated with that. But as I said, even if you had a local office, that cost remains.
In terms of looking at whether or not we could decentralize the services, the answer is yes. There are other models. We could locate processing in large centres like Montreal, and so on. As I said, though, for the time being our passport processing places are located close to the customers, because people apply in person.
As the applications are processed and circulated electronically more and more, then it becomes possible to give you a very specific example. Some countries have a system where the processing officers just get the application from a computer, regardless of where the application was submitted. So as we move toward an electronic environment, that becomes an option.