Thank you.
I wasn't aware of that with Service Canada, and we'll look into where the appointments are required so that we can try to change some of the service offerings there.
Our thrust, because expanding offices is hugely expensive, has tried to be threefold. First is Service Canada, so that people who want to ensure their application is as correct as it can be....
The second strategy is increasing the renewal uptake. When we began the renewal program last August it was 25% uptake. It's becoming close to 40%, which is a better service because you don't have to give your documents to us, and there are fewer errors and less chance of rejection.
And the third one is reducing our service standards so that if you mail in your application you're not waiting six, eight, or ten weeks; you're waiting two weeks plus mailing time, just like anybody who lives in a centre where we have a passport office.
We've tried to use those three strategies in combination. Certainly we still have some adjustments to make, there is no doubt, but I do think we're heading down the right path. We'll look into what Service Canada is doing.