We agree with you 100%. We're doing a significant number of activities to address the rejection rate.
We have focus groups going on in various regions of the country right now about the usability and the understandability of our forms, and we're going through a complete form redesign.
We have the renewals program. The renewal form is much simpler, fewer questions to answer, and there's about a 2% rejection rate of the renewal applications.
With regard to the photos, we've just done an extensive review of our photo standards and we're starting to publish the new standards now. We've looked at what we had done. Some of the change in technology allows us to be slightly less stringent so we will be able to accept more photos without affecting security, and that should see a reduction in the number of photo rejects. We'll have material available shortly that will explain the photo standards and what's a good photo and what's not a good photo.