First, we're not saying that it is when you're 60 kilometres away from a passport office; it's from a point of service, including Service Canada. The reality of that pilot was that it wasn't really meeting our needs in that those files were going to Thunder Bay and they were overwhelmed. They weren't equipped to do it. They weren't coming into our central processing centre. By shifting resources around we've been able to reduce the mail-in service nationally to 20 days. So it's the same as a walk-in, which we think is a better service than what people were getting previously. Thunder Bay couldn't turn the files around in time any longer. We couldn't expand that office. It can't sustain a larger office. So this was, long term, the best thing to do.
Over the course of the summer and fall we have a plan with Service Canada to roll out new agents and new points of service. We just have to get them trained. The training for ServiceOntario wasn't to the standard we wanted. There was a whole, significant group of problems with that service. But before we shut it down, we ensured that the mail-in service was at ten days so that you were getting the same turnaround time as if you had walked into a Passport Canada office. We thought that was a good compromise.