The turnover rate is really driven by the economic conditions of the city.
We have a larger turnover, as would be expected, in Alberta right now than we do, for example, in some parts of Ontario. We haven't had any turnover in our Windsor office in about seven years, as an example.
In our Gatineau office, because our employees tend to be bilingual—the federal government is here—they have lots of opportunities. So we can be a bit of a revolving door for people who want to go on to different types of work, not only to different opportunities. And that is a bit of a problem. We do find that as we make the work more interesting and the level of stress has gone down, the turnover rate is also reducing. But it is a problem, there is absolutely no doubt.
There is a cost to training and retraining people that we have to bear annually. The security risk is less of a concern, as the majority of people go on to other jobs within the federal civil service and they are still bound by their secret security clearance. We ensure that anybody who's involved in the passport-issuing process is secret-cleared.