Thank you, Madam Chair.
Thank you to the witnesses for your appearance today.
I'll start with a compliment. A couple of years ago a new passport office opened within my own region, the Durham region, and it has made a substantive difference in the number of complaints that my office receives, and also, frankly, in the volume of people we have to deal with who come to our office with passport problems. So that's appreciated, I know, within my constituency. Those new offices do make a difference; they're important.
I want to talk about the topic we have at hand today, and that is the geographic distribution and turnover rates, because to some extent it wasn't addressed in your presentation. One of the concerns I think the committee has is that there is a very high turnover rate in particular offices—for example, the Scarborough office. When you lose people as a result of this high turnover rate, there's a significant training cost.
Could you quantify that problem for me, and could you tell me what you're doing to address the problem with turnover rate? How big an issue is it to have to retrain when you lose somebody? What costs are we looking at?