In our office we deal with low-income people who have no idea how to fill tax forms out, and they come in asking us for help. We have people who have been identified with CRA as a problem. When CRA puts their claws into someone, it's extremely stressful, so they come to us. They throw all their papers on the table, and they ask us to help them find a way through this. We have to figure out whether we have people who knowingly misrepresented, people who have lost paper, or people who actually have a very good and legitimate story. We have to work our way through that mountain of paper. So we deal with the CRA staff, and that's where we have found the CRA very helpful.
I'm wondering if you have overcapacity because of the ability of people to file problem-free tax forms. What is your presence of phone service people who can deal with people in very stressful situations, when they get that letter from CRA saying they're on the hook for however many thousands of dollars? Do you have an active phone bank of people who can deal with the public?