Part of it was driven, I think, over the years through the technological changes that were made to the processing of the tax returns. The example that you use of giving the taxpayers the ability to file electronically over the Internet was one driver. Certainly the implementation of 2-D bar coding on the tax returns has also had an impact in terms of the volume of data processing and manual work that has been done in the past in our tax centres.
On May 6th, 2008. See this statement in context.