Mark Holland at the Government Operations and Estimates Committee

On May 6th, 2008. See this statement in context.

May 6th, 2008 / 9:15 a.m.

Liberal

Mark Holland Liberal Ajax—Pickering, ON

Thank you, Madam Chair, and thank you to the witnesses for coming today.

I want to start, if I could, with your retention rate. You state that you have a retention rate at CRA of 95% and that the 5% attrition rate includes retirements. That seems to be an extremely high number. Can you talk to me about how you defined that 95% retention rate, when you talked about that rate?

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