Madam Chair, I don't mean to be argumentative here, but we have to remember that the specific example you gave me dealt with leasing, and I answered it for the leasing thing. But if the same constituent had a problem supplying desks for $66,000, or chairs, or some good or other service, of course we would deal with it. He doesn't have to come to our office; he can just send us an e-mail or make a telephone call or go on our website. It's not a lot of money. It's not a lot of interruption, and in the majority of cases we've dealt with so far, we've been able to make four phone calls and resolve the matter. Everything doesn't require a full-blown investigation.
On May 27th, 2008. See this statement in context.