I included in your briefing book a copy of the complaint form to show you how easy it is. A complainant may decide to hire counsel, but in a number of the cases we deal with, there is no legal counsel involved. Often the amount of money spent to respond to the call for tenders may cause people to spend more to retain legal counsel. However, given the way we work, complaints can easy be filed without recourse to a lawyer.
On May 29th, 2008. See this statement in context.