Most people don't like working in a situation where you face any number of rules to be able to get your job done, and over time these things build up in response to various perceived or real crises and so on.
The whole idea now is to reduce the number of rules, generally speaking, and that's not just in the human resource area but right across the breadth of the public service, and with the implementation of a values and ethics code and disclosure protection and so on, to create an environment where people understand what their role is and what their job is, know the ethical boundaries in which they operate—you have to focus on training and education and so on—but create a climate where people are less bound by rules and thereby less likely to want to innovate and take risks and do all those things that we know are essential to the functioning of any modern corporation. That is the general approach.
In specific terms, it is mandatory now with the new Public Service Labour Relations Act that deputy ministers have in place an informal conflict management system that isn't just a thing on the wall or a phone number, but is something whereby you start to create a culture in which people feel comfortable in raising issues before they become major irritants or a bother in the workplace.
All of those things together are the direction we're taking.