Thank you, Madam Chair.
I would like to begin by sharing with you my overall impression of our witnesses' presentations.
On reading your submissions and listening to you, I got the impression that you have the situation well in hand. We committee members do not always have only negative things to say. I just wanted to say that in my opinion, you have, to your credit, identified the problem areas. I always work that way, that is I analyze the situation and then draw up a plan of action.
Mr. Danagher and Ms. Lorenzato, judging from your answers, you do have a good grasp of the problems. I think I understood you, but I would like to have your comments in writing. Could you possibly forward this information to the committee? Mr. Danagher mentioned a second study now under way and said that results should be released in February or sometime after Parliament reconvenes. The aim of the study is to see if the problems initially identified have been addressed. However, we still do not have a clear idea of what the problems actually are. I am confident that when employees are given the tools they need to do their job, this solves some of the problems and the minor irritants.
Getting back to the big problem mentioned by Ms. Jolicoeur, it is indeed a formidable one. I find you quite courageous to talk to us about it. If I understand correctly, Ms. Jolicoeur, some of your systems are 40 years old. When you want your employees to perform effectively, it is important to give them the right kind of tools to do their job. How is it that the government has not looked into this problem? Are you telling us that no decision has been made on this front? I am curious as to how widespread this problem really is.