At this point, I think we have allocated sufficient individuals to handle the workload we have at this point. One of the things that affected our rating in this last report—we actually got three stars out of five, which was significantly better than the F we received the year before—is that we've changed our business processes. So at this point in time I think we are able to handle the volume. We're just getting rid of some of the backlog, so I think we'll be in better shape. But like anything else, as volume goes up, if nothing else changes in the equation, then it is likely there would need to be other resources or more resources applied to it—either that or some change in how the process actually operates.
On March 12th, 2009. See this statement in context.