I recently learned that the City of Ottawa has an unlisted phone number that was given to all of the people who work for the city. Basically it was set up as a hotline, whereby people who work within the city were able to call in and report places where they felt that waste or inefficiencies were taking place. It's been so successful, in fact, that they've decided to expand it to allow the general population to access this phone number and suggest places where efficiencies could be made.
Do you know of any type of process or any type of mechanism such as this one that is in place government-wide or that may even be in particular departments in order to accomplish that type of effort?