I would like to add, if I may, to what Louis has said. There were two parts to your question: the use of large firms and the SME staffing versus other ICT SMEs, and the underlying theme of shared services. I want to go back to my presentation on shared services. I covered the ground quickly. Shared services are things that used to be done in many parts of an organization that now will be done in one part of the organization. If we look at it from that perspective, it really doesn't have anything to do with large or small firms, SMEs, telcos, or IT.
We all used to do something, and we decided you will do this on my behalf, and we'll put the resources there and then you'll become an internal service provider within the greater organization or the group of organizations. What happens is that a department becomes an internal service provider to the others. I think we have to separate shared services from the issue of SMEs.
As to the second point about staff augmentation companies, in the end, companies work with each other. There will be a need for skilled resources and those people will work. Whether they work for you or me, they will work at the end of the day. It does not necessarily mean a reduction. Arguably, we should be reinvesting in ICT. We think this is critical. We think it's a productivity enabler. If you look at other countries that have achieved higher productivity, it's generally associated with higher investment in ICT. We have to make a distinction between companies that have IT and are investing to create a company versus an augmentation model that is really a fee based on a skilled resource that would be available anyway. That skilled resource already exists in the market.