It is important to remember, first of all, that we have a toll-free line that people can call to get answers that do not deal specifically with competitions. This is a way of helping people to navigate in the system and understand how to properly manage the process. After that, they can be briefed by procurement officers who have led the process, in order to find out why the result was what it was. As a general rule, successful bidders are not the ones that complain. Those that are unsuccessful are able to request a briefing.
On supplier debriefing, we at OSME, in cooperation with the Office of the Procurement Ombudsman, have recently posted on the website a reminder to all suppliers and procurement officers about the policy on supplier debrief. When a supplier seeks to have a supplier debriefing they can have one, and they are entitled to receive as much information as possible, given trade restrictions. But even if you can't give the specifics of certain elements, you can always give the gist. They need to know they are entitled to that.