SMEs can always turn to the Canadian International Trade Tribunal. This is an expedited process. It's not like a common-law court, where you don't know when you'll be heard. There is also the ombudsman, a new institution created under the Federal Accountability Act. This ombudsman reports to the minister about small contracts. People may contact the ombudsman to provide information on where things went wrong, according to them. Once a year, the ombudsman submits a report to the minister.
Too often, we hear people say that the machine is too big, that they were on the point of closing their books and doing something else. Those are the type of comments we don't want to hear any more. We implemented this tool, which is accessible and affordable for taxpayers, with the aim of innovating, and especially of renewing and improving the process.