Because the systems in place to collect the data are not very good. We looked at four departments. There was one that had it fully automated. You could get a number and it would come from their automated system. The others actually did it manually. We would ask for a quarterly report and they would go back and look at all their posters and processes and have somebody count them. Well, that sets up all kinds of errors.
On November 5th, 2009. See this statement in context.