In terms of reviewing files, you spoke about the fact that a well-documented file is a file that's good for you, and I can understand that. In my own office, I know, I have certain staff members who are excellent at taking notes as they relate to case files, and I have those who are not so good at note-taking. However, at the end of the day, I keep them both around because they both are good at what they do and they get the job done.
In the case where you find there are not adequate notes or sufficient notes, are there other types of interviews or different mechanisms that you're able to undertake to evaluate whether an appropriate process has taken place, or do you depend on or will you continue to require departments to take better notes?