Thank you.
Your question raises comments on two areas of our business line. We have an inquiries and investigations line that receives the complaints. This is where we act informally. We facilitate. We try to work with departments, demystify the process for suppliers, and ultimately resolve issues for suppliers.
For the second line that you mention, the ADR line of business, our regulations are quite prescriptive in that we can provide ADR services where the interpretation of the terms and conditions of a contract are at issue. We are ready now to provide these services to suppliers. ADR services can be requested either by the supplier or by a government department.
Right now we're offering three services to suppliers and government departments: a facilitation process, a mediation process, or a neutral evaluation process. So far, the uptake has been on the facilitation process. It is offered by the staff of our office.