I'd have to say the most interesting things are the things that you least expect. Recently we looked at a situation in which somebody had asked for a change-management expert with 35 years' experience. How could that possibly help?
I remember looking at one file some time ago where there were 3,600 mandatory requirements. My God: 3,600 mandatory requirements. That is designed to keep people out rather than bring people in. Who's going to monitor that? That was fixed.
It's little things that take you by surprise. The vast majority of the government contracts go through with no problems. The vast majority of the government contracts happen without any issues. That's the thing I want to come back to.
Mistakes are going to happen. People in general—and this committee in particular—have to stop beating people up. That's what creates the risk-averse environment. We have to look at systemic issues. Individual mistakes will happen.
I have a chapter on CORCAN in my annual report. There was a significant error. Mistakes happen. But as soon as we brought it to the attention of management, they did everything necessary to fix it and we all moved on.
Some risk tolerance would help. You cannot afford an error-free, risk-free environment. It can never happen. Let's just accept that we are human beings and that people are doing their best. That's what I'd like to say.