The frustrations are with the procurement process overall, not so much specifically with OSME. The fact is, they cannot find contracts. When they do find the contracts, MERX can be very difficult to navigate and very expensive to use. When they do find the contracts, the paperwork is huge. As I mentioned, we had one member telling us it can cost between $3,000 and $6,000 just to put together a bid, which is very expensive for a small or medium-sized company to do. They can't get their questions answered because they can't talk to the purchaser. They don't necessarily have the ins that a larger company may have.
When they do get the contract, they may not get paid very quickly and it can take a long time for them to get paid, and they have to follow up very quickly. If they don't get the contract, they often don't know why. There isn't necessarily an explanation as to why, so they can't necessarily improve the next time. If they're part of a standing order or part of PS Online or part of a supply list that the government has, many of them never hear from the government, so they feel it's just frustration.