When I became the interim commissioner, last summer, one of the first things I did was to ask the assistant commissioner, who is not here this afternoon, to develop some in-depth knowledge about our case inventory. The point of this exercise was, in fact, to improve our effectiveness.
We have developed various approaches with respect to our requesters, with certain institutions. In a certain number of institutions, one or two specific individuals deal with specific questions, that keep coming back. So we are trying to link this type of case with certain investigators so that they end up getting to know the individual who makes the request and his or her concerns, and to understand the institution.