I told Mr. Vincent that, in all sectors, there are a lot of expenses and savings. We need to spend and invest in services, whether it's people, technology, the development of systems that measure levels of service, or other things still. We get indications from some of our system parameters.
How well are we doing in our delivery?
We want to make sure that
the services are really being provided to Canadians. This means that sometimes we have to recruit people. In other cases, it's a matter of developing and investing in technology. We always want to make sure that employees are competent and fully motivated to serve Canadians. There are two sides to expenses: saving money and investing. It's a little complicated, but it's our reality.