To make sure there is honesty in this conversation.... It's hard to believe that with a three-year freeze there wouldn't be an impact on service levels over a period of time without fundamental adjustments to those service processes. We need this sort of basic, tombstone information on spending and on the service levels they have right now so that we can actually do the due diligence at both the front end and the back end of this exercise.
On April 12th, 2010. See this statement in context.