It breaks my heart--I'd like to be a hard-nosed businessman, but I'm not very good at that--when I go into government departments and see them doing drudge work the hard way, with errors and mistakes, and I have a solution: I want to give it to them. I love that, and my team loves to have innovations that we can give. I just wish the procurement group would get out of the way and let me give these people the tools that would help them do the job better.
There's an opportunity here if we can do that: you can improve the efficiency of government and speed up innovation. But at the moment, based in Ottawa, Nortel is dead, I don't have any high-tech, and the federal government is an extremely difficult sell: there's too much of “we've been doing it this way for 30 years, so why bother, the clipboard is good enough...”.