There was a big change in the legislation in November 2003, probably the largest change we'd seen for about 30 years, with the Public Service Employment Act. It came into force piece by piece. So it didn't come into force all at once. It came fully into force in December 2005.
So my comments dating from that period of December 2005—beginning on January 1, 2006, if you like—are in regard to how all of those changes were put into place and the kinds of progress we've been making. And we are making progress. I feel there is responsiveness on the part of the public service and that there are real improvements, as I've outlined. I also go on to say, of course, that I'd like to see further improvements. But there are real improvements.