In the IT sector, usually how the chain works is that if the manufacturer does not have enough people to service their customers, they rely on the SME resellers to service that portion, and multinationals don't do lots of things by themselves. We are reselling HP products, and the large multinational products also. This may be industry-specific, but in some other industries we see it can work that way too--for example, some professional services or property management. There are more SMEs active in working with large enterprises in those cases.
