In the last five years we have not seen a lot of evidence that they are able to do that. Reducing barriers, I know they did try that term, but they don't want to cross the line into influencing the clients as to how they want to buy stuff. If they're saying “I will make sure they post it on the MERX website or people can download it”, that's not removing barriers. That's just raising awareness. I think they on their part have a hard time convincing clients. That's why recently Ms. Miller was assigned to client engagement, as a director general also, because they saw that as a deficiency. They are not able to do it, so they got an additional role so they can talk to the client department and try to remove that barrier.
On November 1st, 2011. See this statement in context.