That we got because our members are quite experienced in selling to the federal government already. They're existing players. What we found when OSME was formed was that their focus is really on finding new customers or new SMEs and showing them new opportunities. Canada is a pretty large country, and to promote the Canadian government as being easy to do business with is not the easiest sell. So they're putting lots of resources into looking for these new customers.
That's what I show in my diagram, in the top right quadrant. It is not an easy quadrant. For any other business, that's not the first quadrant they go after. They go after existing customers or the existing base first. You secure the existing base, build a good foundation, then you expand. We found that when they formed five years ago, OSME did not really do that.
Our organization represents lots of small SMEs, so we're one of the first ones who contacted OSME and asked them what they were doing and how could we help, and things like that. We sent a message out to all our members and let them know about the service and we brought them in to talk to our organization. Most of the members are finding that because they're not new SMEs to the government, the service is really not accessible.
In terms of reducing barriers, they have a really limited ability on doing so. They do help in some cases. For example, they say, we'll help you to get faster payment; we'll help you to get interest payments. They advocate on that, which is good, but that is really not the most important thing. It's part of the course of doing business. There are documents, you've got your paperwork ready and they pay you. If they don't pay you for 45 days or 60 days, it does not matter.