You said earlier that service to the customer is your top priority. In Montague, I learned it was absolutely the opposite, because rather than getting service from individual people in their own community, who are now getting laid off, customers were required to phone 1-800 numbers, and in a large number of cases they either had to wait for many hours or not get contact at all, as compared with a local person living in their own community who understood the conditions.
So those people—and I know it's quite common across the country—have received a very sharp reduction in the quality of the service, rather than an increase.