I'd be happy to speak to the question of service delivery. The announcement you're referring to on about 600 positions does not impact call centres. That is a modernization agenda that will unfold over the next three years, this being the first year. The vast majority of that will be achieved over the course of three years.
On the call centres, we're experiencing a very high volume of calls right now, and that fluctuates over the year. I just want to make the distinction between 50% of callers versus 60% of calls. It is indeed the case that about 50% of the calls we receive are not being answered, but on subsequent attempts they are likely responded to. Far in excess of 50% of the callers are getting through to speak to agents.