Thank you for that question.
We have made service excellence the cornerstone of the strategy for Service Canada for the last several years. It's been a bit of a transformation for the organization to go from being specialists in a given program to being more generalists in the delivery of service to Canadians. The model is that a citizen should be able to come into one of our Service Canada centres and be served in the best possible way on a broad range of initiatives, not simply be told to go to a different door or to phone a different office. It's to provide a whole-of-government service, service that cuts across, definitely, the range of HRSDC programs in particular—our major statutory programs—as well as a range of other programs. This has been underpinned by a very extensive training regime for our staff, and we have other measures in place to monitor client satisfaction and the extent of the progress we're making on this service excellence journey as well.