I am focusing on having greater transparency than there has been in the past. Earlier, I mentioned that we will adopt a series of policies. We will explain how we reach our decisions. For example, the legislation provides that the commissioner may refuse certain claims, in certain circumstances. We will adopt policies that will specify the circumstances under which the commissioner will not usually deny claims. We will provide a list of the cases. We will indicate what the commissioner usually expects. We have to educate the claimants on what they can expect. This will be published on the Web. We will adopt these policies in consultation with the advisory committee in order to get the opinion of the unions, the Treasury Board and the NGOs. We will post them one by one on the Web.
On December 13th, 2011. See this statement in context.