Thank you for coming in today. It's a real delight to have you here today. As a taxpayer in the fine province of Ontario, I'm really proud of the work you're doing. Of course, Ontario has its own fiscal challenges over and above what you're doing, but I think together we'll right things.
I also have a bit of background in these kinds of projects. I spent the last six years of my career, before becoming a member of Parliament, working with an organization called IBM. You might have heard of them. Many years ago we went through our own transformation across about 150 different countries; we lived that, and of course we helped other clients also transform themselves.
The cost savings are pretty solid. Obviously this is something you've lived and you're able to document. I want to talk more about the service side of it.
Your customer, as an IT organization, is the ministries and the clusters. I'd like you to describe some examples. Pick one or two ministries or clusters and describe how, on the one hand, customer service to your internal customer was improved by doing the consolidation—in other words, it wasn't just a cost question—and then in turn describe how those ministries or clusters are able to deliver better services to the citizens of Ontario.