I do not know what the project structure is in Shared Services. I know that there are three things they're looking at, but I don't know what the approach is. I don't think they're there yet, at least from the information I have, in regard to what kind of project they have, how they're breaking up each of the items, whether it's the e-mail network or data centre, and, for each one of them, how it's broken up into multiple projects. But if they're broken up, then the benefits are much more readily understood.
On February 6th, 2012. See this statement in context.